DEBT RECOVERY PROCESS

Our debt recovery process is made in a friendly and professional way emphasising the urgent and serious nature of the matter.

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Initial Contact

The first step in the recovery process is to inform the debtor of our business - who we are, what we do and why we have been assigned to the recovery of debt. This creates a communication channel that is separate from the relationship you have formed with your customer. This is one of the most important steps in the debt management process.

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Demand Process

Within days of initial contact we begin our process of calling, mailing, faxing and emailing (covering all our contact bases) ensuring it is extremely clear what our aim is and that the matter is of a serious nature. This process will repeat on a daily basis until a response has been made and outcome achieved.

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Recovery of Debt

The debtor has several payment options available to alleviate their outstanding debt which we negotiate prior to contact with the clients debtor. Once it has been confirmed all monies have been received, the customer is notified and the account is officially closed.

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The Legal Process

If the customer refuses to pay their outstanding debt, we can arrange the necessary legal paperwork to be submitted to the Queensland Civil and Administration Tribunal who will begin the legal proceedings on behalf of the client.

 

DEBT COLLECTION SUPPORT

We are happy to answer all your questions and welcome you to contact us anytime via email or telephone.

As we do have a high volume of telephone activity, if we do not answer immediately please leave a message regarding your debt inquiry and we will return your call as quickly as possible.

Phone: (07) 5530 3292